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WELCOME

Getting Started with Diplomatik Media

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

Create Account

Register with your email to access your secure dashboard.

Instant Activation

Most services activate instantly after payment. No waiting required.

Dedicated Support

Access support tickets or chat directly from your "My Account" area.

BILLING

Billing & Payments

Accepted Methods

We accept secure credit/debit card payments via Stripe, and PayPal. Orders are activated as soon as payment is confirmed.

Secure Transactions

Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.

Subscription Management

Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.

Refund Policy

If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

Email Support

Send us a detailed message and we'll get back to you as soon as possible.

service@diplomatikmedia.com

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

Browse Guides ↓

Diplomatik Media Social Media Automation Guide

Manage all your social media accounts from one dashboard. Schedule posts, create AI-powered content, and grow your audience across multiple platforms.

In This Guide

Getting Started Publishing Content Campaigns & Labels AI Publishing Bulk Posts RSS Schedules AI Content Generator Managing Files Captions Library Groups Additional Features Supported Platforms Tips for Success Works With Your Other Apps

Accessing Your Dashboard

After your account is activated, you'll receive login credentials via email. Log in at diplomatikmedia.com/social to access your social media dashboard. The dashboard shows an overview of your connected channels, scheduled posts, and account activity.

Connecting Your Social Accounts

Before you can publish content, you need to connect your social media accounts:

  1. Click Channels in the left sidebar
  2. Click Add channels
  3. Select the platform you want to connect (Facebook, Instagram, LinkedIn or X)
  4. Choose the account type (Profile, Page, etc.)
  5. Follow the authorization prompts to grant access

Your connected accounts will appear in the Channels list and can be selected when creating posts.

Creating a New Post

  1. Click Publishing in the left sidebar
  2. Click the Compose button in the top right
  3. Select which channels to post to
  4. Write your caption and add media (images or videos)
  5. Choose to post immediately or schedule for later
  6. Click Schedule or Post Now

Using the Calendar View

The Publishing page displays a calendar showing all your scheduled and published posts. You can:

Switch Views — Toggle between Month, Week, or List view

Filter Posts — Filter by status (Published, Processing, Unpublished), social network, campaign, or label

Drag and Drop — Reschedule posts by dragging them to a new date

Quick Actions — Preview, edit, or delete posts directly from the calendar

Managing Drafts

Posts you've started but not scheduled are saved as drafts. Access them by clicking Draft in the Publishing navigation. From here you can continue editing or schedule your draft posts.

Creating Campaigns

Campaigns help you organize related posts together:

  1. Go to Publishing > Campaigns
  2. Click Add new
  3. Enter a campaign name and select a color
  4. Click Create

When composing posts, you can assign them to a campaign to track performance and keep content organized.

Using Labels

Labels let you tag and categorize your posts:

  1. Go to Publishing > Labels
  2. Click Add new
  3. Enter a label name and select a color
  4. Click Create

Apply labels to posts when scheduling to filter and organize your content calendar.

Creating an AI Campaign

Let AI automatically generate and publish content on a schedule:


  1. Click AI Publishing in the left sidebar
  2. Click Create new
  3. Enter a campaign name
  4. Select which channels to publish to
  5. Choose your prompts from the prompt list
  6. Configure AI options (language, tone, creativity, hashtags)
  7. Set your posting schedule (times and days of the week)
  8. Set an end date (optional)
  9. Click Save changes

AI Publishing Options

Customize how AI generates your content:

Include Media — Add AI-generated images, or pull from Unsplash, Pexels, or Pixabay

Language — Choose from 40+ languages

Tone of Voice — Select from Friendly, Professional, Humorous, Formal, and more

Creativity — Set the creativity level (Economic, Average, Good, Premium)

Hashtags — Automatically add 1-10 hashtags

Approximate Words — Set the target length for generated content

Uploading Bulk Content

Schedule multiple posts at once using a CSV file:

  1. Click Bulk Posts in the left sidebar
  2. Click Bulk Template to download the CSV template
  3. Fill in your posts in the template
  4. Select which channels to post to
  5. Upload your completed CSV file
  6. Set the interval between posts (in minutes)
  7. Click Save changes

The system will automatically schedule your posts with the specified interval between each one.

Automating RSS Feeds

Automatically publish content from RSS feeds:

  1. Click RSS Schedules in the left sidebar
  2. Click Add new
  3. Enter the RSS feed URL
  4. Select which channels to publish to
  5. Configure posting frequency and options
  6. Click Save

New items from the RSS feed will be automatically posted to your selected channels.

Generating Content with AI

Create content ideas and captions using AI:

  1. Click AI Contents in the left sidebar
  2. Choose a template from the left panel, or write your own prompt
  3. Configure options:
  • Language — Select your target language
  • Tone of Voice — Choose the style of writing
  • Creativity — Set how creative the output should be
  • Hashtags — Add automatic hashtags
  • Approximate Words — Set target length
  • Total Results — How many variations to generate
  1. Click Generate
  2. Copy the results to use in your posts

Uploading Files

Store images and videos for use in your posts:

  1. Click Files in the left sidebar
  2. Click New > Upload file
  3. Select files from your computer
  4. Files will appear in your library

You can also drag and drop files directly into the interface, or upload from a URL using Actions > Upload From URL.

Organizing Files

Keep your media organized:

Create Folders — Click New > New folder to create folders

Filter by Type — Use the Filters dropdown to show only images, videos, documents, etc.

Search — Use the search bar to find specific files

Bulk Actions — Select multiple files and delete them at once

Saving Captions

Create a library of reusable captions:

  1. Click Captions in the left sidebar
  2. Click Create new
  3. Write your caption text
  4. Click Save

When composing posts, you can quickly insert saved captions instead of writing from scratch.

Creating Channel Groups

Group multiple channels together for easy selection when posting:

  1. Click Groups in the left sidebar
  2. Click Create new
  3. Enter a group name
  4. Select which channels to include
  5. Click Save

When composing posts, select a group to post to all channels in that group at once.

Watermarks

Add watermarks to protect your content:

  1. Click Watermark in the left sidebar
  2. Select an account or apply to all accounts
  3. Upload your watermark image or enter text
  4. Configure position and opacity
  5. Click Save

Watermarks will be automatically applied to images you post through selected accounts.

Proxies

Configure proxies for your accounts:

  1. Click Proxies in the left sidebar
  2. Click Create new
  3. Enter your proxy details (address, port, credentials)
  4. Add a description and location
  5. Click Save

Assign proxies to specific channels to route traffic through them.

Search Media Online

Find free images and videos to use in your posts:

  1. Click Search Media Online in the left sidebar
  2. Enter a keyword
  3. Select a source (Unsplash, Pexels, Pixabay)
  4. Click Search
  5. Select the media you want
  6. Click Save To Files to add them to your library

Available Channels

  • Facebook — Pages
  • Instagram — Business and Creator profiles
  • LinkedIn — Pages and profiles
  • X (Twitter) — Profiles

Each plan includes up to 500 scheduled posts a month and 1GB of media storage (files up to 10MB each).

Best Practices

Connect Multiple Channels — Manage all your social accounts from one place

Use Groups — Create groups for different clients or brands to post efficiently

Schedule Ahead — Plan your content calendar in advance using the calendar view

Leverage AI — Use AI Publishing to maintain a consistent posting schedule with minimal effort

Organize with Labels — Tag posts by topic or campaign for easy tracking

Save Captions — Build a library of proven captions to reuse

Use Bulk Upload — Save time by scheduling multiple posts at once via CSV

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

AI Content Engine

AI Content Engine makes branded videos and images for you every week and schedules them here, on the accounts, days and times you choose in its Posting settings.

Diplomatik Media AI Smart Forms

AI Smart Forms builds contact, quote, booking, feedback and signup forms from a sentence, scores every submission, summarizes it and sends the first reply for you. Open it any time at {smart_forms_url}.

In This Guide

Getting Started Every Submission Works With Your Other Apps

Open Your Dashboard

From your client portal, click AI Smart Forms in the apps menu or the Access button on your services page, or go to {smart_forms_url}. Confirm your business details first; the forms and replies use them.

Build Your First Form

Click New form, describe what you need in a sentence (for example "a quote request form for my plumbing company") and click Build my form. The AI picks the fields, writes the labels and the thank-you message. Or pick a type to start from a template and add fields by hand.

Check the Fields

Open any field to change its label, type, placeholder, help text and whether it is required. Use Improve this form to have the AI tidy up labels and suggest missing fields; Undo brings the old version back.

Save and Share

Click Save. The Share tab gives you the link, an embed code for your website, a pop-up button code and a QR code to print.

Scored and Summarized

Each submission is marked hot, warm or cold with a one-line reason and a short summary. Hot leads are emailed to you with a Hot lead subject, and texted to you if you also have Business Phone.

Instant Reply

A short personal email goes out from your business within a minute, using your Business Profile for facts. It never promises a price or a time. Turn it off per form in the AI tab, or add notes to shape it.

Your Other Apps

In the After submit tab, choose what happens: add the person to your CRM, let booking forms show real open times from Appointments, subscribe signups in Email Marketing, create a draft estimate in Invoicing for quote requests, or ask for a review after a 4 or 5 star feedback form.

Reply and Export

Open any submission to see the answers, what happened, and reply from your business. Write it for me drafts the reply. Export CSV downloads everything.

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

CRM

Everyone who fills in a form becomes a contact in your CRM, with their answers and the AI summary on their timeline. Matched by email or phone so nobody is added twice.

Appointment Booking

Booking forms show your services and real open times from Appointment Booking. The booking is made for you and Appointments sends the confirmation and reminder.

Invoicing

Quote request forms with the estimate option on create a draft estimate in Invoicing with the customer and their request filled in. You add the price and send it.

Email Marketing

Forms with the subscribe option on add the person to a list called Form signups. Best for newsletter forms or any form with an agreement checkbox.

Reputation Management

When a feedback form gets 4 or 5 stars and an email was given, the customer gets a review request. Lower scores only come to you.

Business Phone

Hot leads are texted to the forwarding number on your Business Phone line, with a link to the submission.

Link in Bio

The Share tab of any form has an Add to my bio page button.

Diplomatik Media SEO Autopilot

SEO Autopilot writes new blog posts for your website every month, fixes your pages for Google, tracks your rankings and emails you a monthly report. Open it any time at diplomatikmedia.com/seo-autopilot.

In This Guide

Getting Started Every Month Works With Your Other Apps

Open Your Dashboard

From your client portal, click SEO Autopilot in the apps menu or the Access button on your services page, or go to diplomatikmedia.com/seo-autopilot. The setup checklist on the Dashboard walks you through everything.

Add Your Business Profile

Open Business Profile, enter your business website URL and/or paste your Google Maps business link, then click Auto-fill business details. Or choose Fill in myself to enter the details directly. Both inputs are optional; you can also find your Google business by typing its name. Review your details and click Save Changes. You can save business details without a website; SEO work starts once you add one. Your website and optional Google listing belong to one business profile shared with AI Visibility Autopilot.

Connect WordPress

Open Connect Website and click Download Plugin. In WordPress go to Plugins, Add New, Upload Plugin, choose the file and click Install Now, then Activate. The dashboard shows Connected within seconds.

Choose How Posts Go Live

In Publishing, choose to approve each post or publish automatically. Drafts are ready 3 days before their date either way.

Blog Posts

You get 4 posts a month on Autopilot or 8 on Autopilot Pro, each written for your services and city with links to your own pages, a photo and an FAQ. Edit, approve, rewrite or skip any post in Blog Posts.

Site Fixes

Each month the plugin adds missing image descriptions (alt text), improves weak page descriptions in your SEO plugin, and adds your business details for Google. Every change is listed in Site Fixes.

Rankings

Add the searches you want to rank for in Rankings. We check your Google position and Google Maps position every month.

Site Health and Reports

We check your website around the clock and email you if it goes down or your SSL certificate is about to expire. A report of everything we did arrives by email at the end of each month.

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

AI Visibility Autopilot

Both apps use one business profile. The website and optional Google listing stay together; edit Business Profile in either app to update both. Both use the same WordPress plugin, so one connection covers both.

Diplomatik Media AI Reputation Management

Collect more 5-star reviews, manage every review in one inbox, respond with AI, and benchmark your reputation against competitors.

In This Guide

Getting Started Collecting New Reviews The Review Funnel Review Inbox & AI Replies Listings & Competitors Widgets, Reports & More Works With Your Other Apps

Logging In

1. Sign in through your account page and open AI Reputation Management.
2. The first time you log in, the Dashboard shows a setup checklist that walks you through each step below. It disappears once everything is done.

Adding Your Business

1. Click Locations in the sidebar, then "Add Location".
2. Choose "Find on Google" and start typing your business name — picking your listing adds the location, connects Google, and pulls in your existing reviews in one click.
3. If your business is not on Google yet, use "Add manually" and fill in your name, phone, website, and address.

Connecting Review Sources

Each location card shows three source slots: Google, Yelp, and Trustpilot.
1. Click "Connect" on a slot and search for your business — results are matched to your location's city automatically.
2. Pick your listing from the results and your reviews start syncing.
3. If a connection ever breaks, you'll get a bell alert so your review feed is never silently paused.

Dashboard Overview

The Dashboard shows your reputation at a glance: your shareable review link and QR code, a 30-day funnel summary (sent → rated → public reviews → negatives intercepted), your Reputation Score, total reviews, unread count, rating distribution, and sentiment. Use the location selector at the top to view one location or all of them — everything updates automatically.

Sending a Review Request

1. Click Collect Reviews in the sidebar.
2. Enter your customer's name and email and click "Send email invite".
3. The invite contains clickable stars — one tap takes them straight into your review funnel. If they haven't responded after a few days, one polite reminder is sent automatically.

Bulk Sending (CSV)

1. In Collect Reviews, paste a list or upload a CSV of name, email rows.
2. Invites send in batches with a live progress count, and you get a summary of sent, already-invited, unsubscribed, and invalid addresses.
3. Built-in guardrails protect your sender reputation: a daily send cap, no re-inviting the same customer within 14 days, and automatic unsubscribe handling.

Your Review Link & QR Code

Every location gets a permanent review link and QR code — find them on the Dashboard or in Collect Reviews. Share the link anywhere, download the QR for receipts, counters, or packaging, and use "Customize page" to set the theme, headline, and subtext your customers see.

Collecting From Your Website

In Collect Reviews, copy the embed snippet to put the review collector directly on your own website — it runs the same funnel as your link and QR.

How It Works

When a customer opens your review link, they pick a star rating first.
1. Happy customers (at or above your threshold) are sent on to leave a public review — on Google, Yelp, or Trustpilot if you've connected more than one.
2. Unhappy customers are shown a private feedback form instead. Their comments go only to you, so you can fix the problem before it becomes a public 1-star review. You're emailed immediately when private feedback arrives.

Setting Your Threshold & Branding

1. Go to Locations and click "Edit" on a location.
2. Choose when customers are sent to public review sites: only on 5 stars, 4+, or 3+.
3. Upload your logo and set your brand color — the funnel page and your invite emails carry your branding.

The Unified Inbox

Click Review Inbox to see every review from all connected sources in one place. Filter by location, platform, rating, sentiment, or reply status, search the text, and sort by newest, oldest, highest, or lowest. Unread reviews are badged in the sidebar; use "Mark all read" to clear them.

Replying with AI

1. Open a review and click the AI draft button — a reply is written for you in your brand voice.
2. Edit it if you like, then click "Copy & open to post" — it copies the reply and opens the review on the platform so you can paste and publish in seconds.
3. Once posted, the review shows a "You replied" confirmation in your inbox.

The AI Responder Settings

Click AI Responder to control how replies are drafted: choose Suggest (drafts on demand) or Auto (drafts qualifying new reviews automatically — never below your minimum rating without you), set your brand voice and signature, and write per-rating templates like a 5-star thank-you or a 1-2 star apology the AI adapts.

Negative Review Alerts

In Settings, set your alert email and threshold — you'll get a notification and email digest whenever a review at or below your threshold comes in.

Listings Health Check

Click Listings to audit your presence across Google, Yelp, Trustpilot, and Foursquare. You get a score out of 100, a live preview of your Google Business Profile with a completeness checklist (hours, photos, description, and more), and flags for name or ZIP mismatches across directories that can hurt local SEO. Audits refresh automatically.

Tracking Competitors

1. Click Competitors and search for a rival business on Google.
2. Their rating and review count are tracked over time and compared side-by-side with yours, so you can see exactly where you stand.

Putting Reviews on Your Website

Click Review Widgets and pick a style — grid, carousel, list, wall of love, spotlight, floating badge, inline badge, or recent-review popup. Configure the theme, minimum rating, and colors, then copy the embed code onto your site. There's no "powered by" branding on any widget.

Getting Stars in Google Search

Add the SEO rich snippet widget — it's invisible on your page but adds review schema so Google can show ⭐ star ratings next to your site in search results.

Reports

Click Reports for a client-ready reputation report over 7, 30, 90, or 365 days: new reviews, average rating, response rate, trend charts, sentiment, and highlights — with a print-optimized layout for saving as PDF.

AI Insights

Click Insights to see what customers keep mentioning: a summary, "what customers love," and "what to improve," each with counts — mined automatically from your review text.

Sharing Reviews on Social

Click Social, pick a great review, and it becomes a polished shareable image with a suggested caption. Optionally add an AI-generated background, then download the PNG and post it.

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

Automatic Review Requests

Your customers get a review request when an invoice is paid (Invoicing), about 2 hours after an appointment ends (Appointment Booking) or after a booking made by your AI receptionist. Your CRM also gets an Ask for Review button. Add your business location first; the daily sending limit applies and nobody is asked twice within 14 days.

Star Rating on Answer Pages

With AI Visibility Autopilot, your star rating shows on your answer pages, for example "4.8 out of 5 stars from 37 customer reviews". It needs at least 3 reviews and a location with the same website as AI Visibility.

Diplomatik Media SEO Services Guide

Get found on Google. Our expert team handles keyword research, content creation, and link building to drive qualified traffic to your website every month.

In This Guide

How to Order What Happens Next Local SEO Add-on Monthly Reports Frequently Asked Questions

Enter Your Website URL

Provide the full URL of the website you want to optimize (e.g., https://yourbusiness.com). This is the site where all SEO work will be performed.

List Your Target Keywords

Enter the main keywords and phrases you want to rank for on Google. These should be the search terms your potential customers use to find businesses like yours. For example: "plumber in Miami" or "best coffee shop downtown."

Add Competitors (Optional)

List any competitor websites you'd like us to analyze. This helps us understand your market and develop a strategy to outrank them.

Provide Site Login Details

We need admin access to your website (such as WordPress login credentials) to make on-page optimizations, install tracking tools, and publish new content.

Choose Your Package

Base SEO Package — Includes keyword research, on-page optimization, content creation, backlink building, and monthly reports.

Local SEO Add-on — Add this if your business serves a specific geographic area. Includes Google Business Profile optimization, local citations, and map pack optimization.

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Our SEO team will begin working on your campaign immediately.

Phase 1: Foundation (First Month)

During the first month, our team builds the foundation for your SEO success:

Keyword & Competitor Research — We identify the best keywords to target based on search volume and competition

Full Website Audit — We analyze your site for technical issues and opportunities

Title & Meta Optimization — We optimize your page titles and meta descriptions for search engines

Google Analytics Setup — We install tracking to measure your traffic growth

Search Console Integration — We connect your site to Google Search Console for performance data

XML Sitemap & Robots.txt — We ensure search engines can properly crawl your site

Schema Markup Implementation — We add structured data to help search engines understand your content

Site Speed Improvements — We optimize loading times for better rankings and user experience

Phase 2: Ongoing Monthly Work

Every month after the foundation is complete, we continue growing your rankings:

New Optimized Content — Fresh pages and blog posts targeting your keywords

High-Authority Backlinks — Quality links from reputable websites to boost your domain authority

Performance Monitoring — We track your rankings and traffic continuously

Detailed Monthly Report — A comprehensive report showing your progress and all work completed

What's Included

If your business serves a specific geographic area, the Local SEO add-on helps you dominate local search results:

Google Business Profile Optimization — We optimize your listing for maximum visibility

Local Citation Building — We add your business to relevant local directories

Local Directory Listings — We ensure consistent business information across the web

Map Pack Optimization — We help you appear in the Google Maps "3-pack" results

This is essential for businesses like plumbers, dentists, restaurants, law firms, and any service that targets local customers.

Viewing Your Report

Each month, you'll receive a detailed report showing your SEO progress. To access your report:


  1. Log in to your account
  2. Click on Manage Services in the dropdown menu
  3. Find your SEO subscription card
  4. View your latest monthly report

What's in the Report

Your monthly report includes:

Keyword Rankings — Current positions for all your target keywords

Ranking Changes — Movement compared to previous months

Organic Traffic — Visitors coming from Google search

Traffic Growth — Comparison to previous periods

Backlinks Built — New links acquired that month

Content Created — New pages or blog posts published

Work Summary — Detailed list of all optimizations completed

Common Questions

How long until I see results? SEO is a long-term strategy. While we make foundational improvements in the first month, significant ranking improvements typically take 3-6 months for competitive keywords. You'll receive monthly reports tracking progress throughout.

What do you need from me to get started? We need your website URL, a list of services or keywords you want to rank for, and admin access to your website (like WordPress login) so we can make optimizations.

Who writes the content? Our professional content team writes all new pages and blog posts. Everything is optimized for your target keywords and written to convert visitors into customers.

What's the difference between on-page and off-page SEO? On-page SEO involves optimizing elements on your website (content, keywords, site speed). Off-page SEO involves building your site's authority through high-quality backlinks from other websites. We handle both.

Do I need the Local SEO add-on? If your business serves a specific area (like a plumber, dentist, or restaurant), yes. Local SEO helps you appear in the Google Maps results that show for local searches.

Can I cancel anytime? Yes. SEO is a monthly service with no long-term contracts. However, we recommend committing to at least 6 months to see meaningful results from the strategy.

How do I check my progress? Log in to your account, go to Manage Services, and view your SEO subscription card to access your latest monthly report.

Diplomatik Media AI Content Engine

AI Content Engine makes branded social media videos and image posts for your business every week, with captions and hashtags, and can post them for you. Open it any time at diplomatikmedia.com/content-engine.

In This Guide

Getting Started Every Week Works With Your Other Apps

Open Your Dashboard

From your client portal, click AI Content Engine in the apps menu or the Access button on your services page, or go to diplomatikmedia.com/content-engine. A short guided setup walks you through everything.

Add Your Business

Enter your website or find your business on Google and click Auto-fill. We fill in your details and find your logo and brand colors. Add any current offers, which are the only prices or deals we will ever mention.

Set Your Look and Voice

Check your logo and colors, pick a font style and tone, and listen to the voiceovers and music styles to choose your favorites.

Add Your Photos

Upload photos and short clips of your real work, team and place, or import them from your website. We mix them into your posts so they look like your business.

Choose How Posts Go Out

If you have Social Media Automation with accounts connected, choose your accounts, days and times, and whether you approve each post or let them post automatically. Otherwise your posts are ready to download. Then click Create my first posts.

Your New Posts

A new pack of videos and images is made every week from your business, the season and your preferences. We email you when it is ready.

Review and Change

Open any post to edit the caption, words, layout or photo for free, change the music or voice, or describe what to change and let the AI do it. AI remakes like new scenes or new AI photos are included each month.

Approve or Let It Post

Approve posts to schedule them, pick a time, or skip any you do not want. You can also download any post with its caption.

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

Social Media Automation

Connect your accounts in Social Media Automation, then choose them under Posting. Your videos and images are scheduled on your days and times, after your approval or automatically. Without it, every post is ready to download.

Reputation Management

Some posts feature your best 4 and 5 star reviews, with only the first name and last initial.

SEO Autopilot and AI Visibility Autopilot

Some posts share your newest blog posts and answer pages, with a link to read more.

AI Receptionist

The questions customers ask your receptionist give us ideas for helpful posts. Names, emails and phone numbers are never used.

Appointment Booking and Digital Gift Cards

Posts can send people to your booking page, and promote your gift cards around holidays.

Diplomatik Media Business Website

A done-for-you business website: we design and build the site, run Google and Facebook ads with no markup on spend, write two blog posts a month, and keep improving it. Clients follow progress and send change requests from their Website Manager.

In This Guide

Getting Started Ongoing

Submit Your Brief

After ordering, open the Website Manager and fill in the short project brief: business name, what you do, phone, address, services, competitors, logo and brand colors, and your monthly ad budget.

We Build Your Site

Our team starts within one business day. The status moves from Brief needed to Being designed, then Ready for review once there is a preview link.

Review & Go Live

Look at the preview, send any changes, and approve. Your site goes live and the ads and monthly content start.

Change Requests

Send unlimited reasonable change requests from the Website Manager. Our team replies in the same thread and you get an email when it is done.

Monthly Deliverables

Two blog posts a month and ad reports are posted as updates in your Website Manager.

Multiple Sites

Each subscription covers one website. Order the product again for another business or location.

Diplomatik Media AI Receptionist

Your 24/7 AI receptionist answers customer questions on your website, captures leads, books appointments into your calendar (Chat + Booking plan) and answers your business phone (Chat + Booking + Phone plan). Open it any time at diplomatikmedia.com/receptionist.

In This Guide

Getting Started Look and Install Leads and Your Inbox Booking Appointments (Chat + Booking plan) Answering Phone Calls (Chat + Booking + Phone plan) Integrations and Plan Works With Your Other Apps

Open Your Dashboard

From your client portal, click AI Receptionist in the apps menu or the Access button on your services page, or go to diplomatikmedia.com/receptionist. The setup checklist on the Dashboard walks you through everything.

Train It on Your Business

Open Knowledge, paste your website address and click Train. It reads your homepage and up to 19 important pages (services, prices, FAQ, contact) in about a minute. Retrain any time your site changes.

Add Business Facts

Anything that is not on your website, or that it gets wrong, goes in Business Facts: holiday hours, specials, parking, policies. Facts always win over website text and are kept when you retrain.

Set Its Personality

In Knowledge, write short instructions (for example: be warm and brief, always mention our free consultation) and the four starter questions shown in the chat.

Customize the Look

In Appearance, set your business name, the receptionist name, welcome message, brand color, button position, an optional bubble next to the button and a photo or logo. The preview updates as you type.

Test It

Open Test and ask the questions your customers ask. This is exactly what visitors see. Test chats appear in your Inbox.

Add It to Your Website

Open Install and copy the one-line code into your site footer: WordPress (WPCode plugin), Wix (Custom Code), Squarespace (Code Injection), Shopify (theme.liquid) and others. Step-by-step guides are on the Install page.

No Website? Share Your Chat Link

Your Dashboard shows a chat link that opens a full-page chat. Add it to your Google Business Profile, Instagram or Facebook bio and email signature.

How Leads Are Captured

When a visitor wants a callback, a quote or help it cannot give, it asks for their name and email or phone. Every new lead is emailed to you and listed under Leads, where you can export a CSV.

Take Over a Chat

Every conversation is in your Inbox. Type a reply and the AI pauses for that chat; the visitor sees your message live. Click the AI button to hand the chat back. Chats marked Needs you are visitors who asked for a person.

Alerts

In Alerts and Integrations, choose up to three emails for new leads, bookings and requests for a person.

Choose How Booking Works

In Bookings, pick Book in the chat (it offers open times and books them), Send my booking link (Calendly, Cal.com, Square and others), or Collect requests (you confirm by hand).

Hours and Appointment Types

Set your time zone, the hours you take appointments, your appointment types and lengths, the gap between appointments, minimum notice and how far ahead people can book.

Connect Your Calendar

Paste your Google, Outlook or Apple calendar private iCal link so busy times are never offered. Then subscribe to your bookings feed in your calendar app so new appointments appear there too. You also get an email for every booking.

Customer Emails

Customers get a confirmation with an Add to Google Calendar button and a calendar file, a reminder 24 hours before, and a link to cancel. Optional: a follow-up email to leads who did not book.

Get Your Phone Number

Open Phone, pick United States or Canada, type a 3-digit area code and click Find numbers. Click Choose next to a number and it starts answering right away. Call it to hear your receptionist.

Keep Your Current Number

Forward your existing business line to your receptionist number. Verizon: dial *72 and the number (or *71 for missed calls only); *73 stops it. AT&T and T-Mobile: dial **21*, the number and # (or **61* for missed calls only); ##21# or ##61# stops it. Office phone systems have a forwarding setting.

Voice and Greeting

Choose a language and voice (click Play to hear it) and the greeting callers hear first. Click Write it for me for a ready-made greeting. It answers from the same Knowledge as your website chat.

Transfers

Add your number in Transfer calls to. When a caller asks for a person, it connects them during your business hours (set in Bookings). Outside those hours, or if nobody picks up, it takes a message and alerts you.

Spam Protection

Callers with hidden or unverified numbers press 1 before it answers, so robocalls never get through. You can also block hidden numbers and specific numbers. Your transfer number is never blocked.

Your Calls

Every call appears in your Inbox with a phone icon, a short summary and the full transcript, and you get an email after each call. Recent Calls on the Phone page shows every call, including blocked spam.

Send Leads to Your Tools

Paste a webhook URL from Zapier (Catch Hook), Make (Custom webhook) or GoHighLevel (Inbound Webhook). Every lead, booking, cancellation and request for a person is sent as JSON. Use Send test event to check it.

Phone Call Length

Phone calls are unlimited for normal business use, up to 15 minutes each.

Upgrade

Open Plan and click Request upgrade on the plan you want. We will switch your plan.

How It Works

When you also use another app from Diplomatik Media, they connect by themselves and share information, so you never type the same thing twice. Click Integrations in the top bar (the plug icon on your phone) to see your connections and switch any of them off.

Appointment Booking

Your receptionist books customers straight into your Appointment Booking calendar, offering your services and real open times, in chat and on calls. Appointment Booking sends the confirmation and a reminder. Booking needs the customer's email.

CRM

Every lead and booking becomes a CRM contact, with the conversation on their timeline.

Reputation Management

About 2 hours after a booking ends, your customer gets a review request.

AI Visibility Autopilot

Questions your customers ask are suggested as questions for AI Visibility to track, and every answer page AI Visibility publishes is added to what your receptionist knows.

Diplomatik Media Website Builder Guide

Build professional websites with AI. Describe your business, choose a layout and color scheme, and AI generates a complete WordPress website with content, images, and SEO — ready to publish in minutes. Includes AI Blog, AI SEO Watcher, custom domain support with free SSL, and full WordPress admin access.

In This Guide

How to Order What's Included Getting Started Managing Your Site AI Blog AI Page Generator AI Page Editor AI SEO Watcher Connecting Your Domain WordPress Admin Access Frequently Asked Questions

Select Website Builder

Navigate to Website Builder in the Diplomatik Media marketplace. Review the service details and pricing.

Complete Payment

Apply a promo code if you have one, then enter your payment details. Click "Pay & Activate" to complete your purchase.

Access Your Builder

Your Website Builder account is activated instantly upon successful payment. You'll receive login credentials via email to access the builder at diplomatikmedia.com/sites.

Full Feature List

  • AI-Generated Websites — Describe your business and get a complete, production-ready website in minutes
  • AI Page Generator — Add new pages to your site with AI-written content and imagery
  • AI Page Editor — Edit existing pages using natural language instructions
  • AI Blog — Write and publish SEO blog posts on any topic in one click
  • AI SEO Watcher — Scan your site for SEO issues and auto-fix them with AI
  • WordPress Powered — Every site runs on WordPress with full admin access
  • Custom Domain Support — Connect your own domain (yourbusiness.com) with free SSL
  • Mobile-Responsive Design — Sites automatically adapt to all screen sizes
  • Multi-Page Websites — Up to 10+ pages generated per site including Home, About, Services, Contact, Blog, and more
  • Professional Stock Images — AI selects and places relevant images from Pexels and Unsplash
  • 20 Color Schemes — Choose from professionally designed color palettes
  • 4 Layout Styles — Dark Rounded, Minimalistic Plain, Condensed Bold, and Industrial Edge
  • AI Industry Detection — Automatically detects your business type from your description
  • AI Page Recommendations — Suggests the best pages for your specific industry
  • Hosting Included — No separate hosting purchase required
  • SSL Security Certificate — Secure HTTPS included automatically
  • Up to 3 Sites — Create and manage up to 3 websites per account

Log In to the Builder

After activation, log in at diplomatikmedia.com/sites using the credentials sent to your email. You'll land on your Dashboard showing all your sites.

Create Your First Site

Click "New Site" from your Dashboard. A 6-step wizard guides you through the process:

Step 1 — Business Info: Fill in your business name (required), business description (required — describe what your business does, your key services, and what makes you unique), detected industry (AI auto-fills this), and optional contact details (phone, email, address) that will appear on your website.

Step 2 — Choose Pages: AI recommends pages tailored to your industry. For example, a plumbing business might get: Home, About, Services, Drain Cleaning, Water Heater Repair, Contact, Blog. Toggle any page on or off. You can add more pages later using the AI Page Generator.

Step 3 — Choose Layout: Pick from 4 professionally designed layout styles: Dark Rounded, Minimalistic Plain, Condensed Bold, or Industrial Edge.

Step 4 — Choose Colors: Select from 20 color schemes: Indigo, Ocean, Emerald, Rose, Amber, Midnight, Carbon, Obsidian, Slate, Coral, Violet, Teal, Forest, Burgundy, Navy, Copper, Plum, Arctic, Sand, or Charcoal.

Step 5 — Logo: A logo is auto-generated for your business. You can customize it or skip this step.

Step 6 — Generate: Click Generate to build your site. AI creates all pages with professional content, stock images, navigation, footer, and SEO metadata. Your site will be live within a few minutes.

Dashboard Overview

Your Dashboard shows:

  • Total Sites — How many sites you've created
  • Active Sites — Sites currently live
  • Slots Available — Remaining sites you can create (max 3)
  • Site Cards — Each site with quick links to Manage, WP Admin, and the live site

Site Management

Click "Manage" on any site card to open the site management page. It has 6 tabs: Overview, Domain, Plugins, AI Blog, AI Pages and AI SEO.

Overview Tab: Shows your site details — site name, domain, live status, business name and type, template and color scheme used, and quick-action buttons for Visit Site, WP Admin login, and site URL.

Writing a Post

  1. Go to Manage Site → AI Blog tab
  2. Click AI Suggest Topics for topic ideas for your business, and click any suggestion to use it
  3. Or type your own topic (or leave it blank to let AI choose)
  4. Click Write & Publish: AI writes a full blog post and publishes it to your WordPress site
  5. You can publish up to 3 posts per day

The Published Posts section shows all your blog posts with titles, publish dates and links.

New Posts Every Month, Automatically

For posts written and published for you every month, add SEO Autopilot. It also fixes your pages, tracks your Google rankings and emails you a monthly report. If you already have it, click Connect This Site in the AI Blog tab.

Adding New Pages

Add new pages to your site at any time using AI.

  1. Go to Manage Site → Pages tab
  2. Click the Add Page button
  3. Enter a Page Name — e.g., "FAQ", "Pricing", "Gallery", "Team"
  4. Optionally add a Description to guide the AI — e.g., "List our pricing packages with three tiers"
  5. Or use the Quick Add buttons: FAQ, Pricing, Gallery, Team, Financing, Testimonials, Areas We Serve, Our Process
  6. Click Generate & Publish

AI creates the full page with professional content, images, and proper formatting. The page is automatically added to your site's navigation menu.

Editing Pages with AI

Edit any existing page using natural language instructions.

  1. Go to Manage Site → Pages tab
  2. Find the page you want to edit and click Edit
  3. Describe the changes you want in plain English. Examples:
    • "Change the hero headline to 'Utah's #1 Plumbing Experts'"
    • "Add a testimonials section with 3 customer reviews"
    • "Remove the pricing section"
    • "Replace the hero image with something more modern"
    • "Change the background color of the services section to dark"
  4. AI applies the changes and updates the live page automatically

The editor supports 4 types of changes: Edits (modify content, images, colors, styling), Add Sections, Replace Sections, and Remove Sections.

Monitoring SEO

Monitor and automatically fix SEO issues across your entire site.

  1. Go to Manage Site → SEO Watcher tab
  2. Click Scan Now to analyze all pages without making changes
  3. Or click Scan & Auto-Fix to analyze AND automatically fix issues with AI

What Gets Scanned: Missing or thin meta titles, missing or short meta descriptions, images without alt text, Yoast SEO plugin data completeness.

Your Score: After scanning, you'll see an SEO score out of 100, last scan date, pages scanned, issues fixed count, and a detailed page-by-page breakdown.

Auto-Fix: AI generates missing meta titles, writes compelling meta descriptions, adds descriptive alt text to images, and updates Yoast SEO fields — all automatically.

Custom Domain Setup

Connect your own domain name (e.g., yourbusiness.com) to your website with automatic SSL.

Step 1 — Configure DNS: From Manage Site → Domain tab, add these records at your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.):

  • A Record: Name: @, Value: 162.0.234.146
  • CNAME Record: Name: www, Value: yourdomain.com

DNS changes usually take 5–30 minutes but can take up to 48 hours.

Step 2 — Verify DNS: Enter your domain name in the Domain tab and click Verify DNS. The system checks if your A record points to the correct server IP.

Step 3 — Connect Domain: Once DNS is verified, click Connect Domain. The system automatically updates your WordPress site URLs, issues a free SSL certificate (Let's Encrypt), and configures the web server. Your site is live at your custom domain with full SSL within 1–2 minutes.

Disconnecting: Click Disconnect in the Domain tab to revert to your default site URL. SSL and server configuration are automatically cleaned up.

Full WordPress Control

Every site is a full WordPress installation with complete admin access.

Logging In: From the Dashboard, click WP Admin on your site card, or from Manage Site click the WP Admin button. You'll be automatically logged in — no password needed.

What You Can Do:

  • Posts — View, edit, or delete blog posts (including AI-generated ones)
  • Pages — View and manually edit any page using the Gutenberg block editor
  • Media — Manage all uploaded images and files
  • Appearance — Customize the theme (Twenty Twenty-Four block theme)
  • Plugins — View installed plugins including Yoast SEO
  • Settings — Configure site title, tagline, permalinks, and more

Common Questions

Do I need any technical skills?
Not at all. Describe your business in plain English, pick a style and colors, and AI builds your entire website. No coding, no design skills, no WordPress knowledge required.

Can I use my own domain name?
Yes. Go to the Domain tab in Manage Site, configure your DNS records to point to our server, verify the DNS, and click Connect. A free SSL certificate is set up automatically.

How does the AI website generation work?
Enter your business name and description. AI detects your industry, recommends pages, and you choose a layout style and color scheme. AI then generates a complete multi-page WordPress website with professional content, stock images, navigation, footer, and SEO — all in a few minutes.

Is hosting included?
Yes. Your website hosting is included. No need to purchase separate hosting or worry about server management.

Can I edit my site after AI generates it?
Yes, in three ways: (1) Use the AI Page Editor to describe changes in plain English, (2) Log into WordPress admin for direct manual editing with the Gutenberg block editor, or (3) Use the AI Page Generator to add entirely new pages.

Will my site work on mobile phones?
Yes. Every site is built with responsive design and works on all screen sizes.

How does the AI Blog work?
In the AI Blog tab, pick or type a topic and click Write & Publish. AI writes the post and publishes it to your site, up to 3 posts per day. For new posts every month automatically, add SEO Autopilot.

How many sites can I create?
Up to 3 sites per account. You can delete existing sites to free up slots for new ones.

Can I change my site's design after creation?
You can edit individual pages using the AI Page Editor, add new pages with the AI Page Generator, and make direct changes in WordPress admin. For a completely different layout or color scheme, create a new site.

What is the SEO Watcher?
It scans every page on your site for missing meta titles, thin descriptions, and images without alt text. Click "Scan & Auto-Fix" and AI automatically generates and applies optimized SEO metadata across your entire site.

How do I get support?
Contact Diplomatik Media support through the website, or use the Support page within the builder.

Diplomatik Media Digital Gift Cards

Sell digital gift cards for your business from a branded page. Customers pay online, the recipient gets a code by email, and you redeem it in store. Free to activate; a 3% platform fee per card sold.

In This Guide

Getting Started How Customers Buy Redeeming Cards Money and Fees

Open Your Gift Card Dashboard

From your client portal, click Digital Gift Cards in the apps menu or the Access button on your services page. The dashboard has four sections: Dashboard, Redeem, Cards and Settings.

Connect Your Bank Account

In Settings, click Connect bank account. Stripe walks you through a short form (about two minutes). Payments for every gift card go straight to this account; the platform never holds your money. Customers cannot buy until this step is done.

Set Up Your Page

Upload your logo, pick your two brand colors, write a headline and intro text, choose the amounts you offer and the custom-amount range, and set a support email. The live preview shows exactly what your gift card will look like.

Share Your Link

Your page address is shown at the top of the Dashboard. Put it on your website, social media, receipts and counter signage. The setup checklist tracks these steps for you.

The Purchase Page

Customers pick an amount, enter the recipient and their own details, add an optional message and pay by card. The card preview updates as they type.

Instant Delivery

The moment payment clears, the recipient receives a branded email with the amount, the message and a 16-character code. The buyer receives a receipt. If no recipient email is entered, the card is sent to the buyer.

Balance Check

Every card email links to a balance page where the holder can check what is left at any time.

Look Up a Code

Open the Redeem section, type or paste the code and click Look up. You will see the remaining balance and who the card was for.

Enter the Amount Used

Type the amount of the purchase and click Redeem. Partial redemptions are supported: the rest stays on the card until it is used up.

Cards List and Void

The Cards section lists every card sold with buyer, recipient, amount, balance and status. Void a card if it was issued by mistake or refunded; a voided card can no longer be used.

Where the Money Goes

Gift card payments are deposited to your own Stripe account on Stripe's normal payout schedule. A 3% platform fee plus standard card processing is deducted from each payment automatically.

Refunds

Because the money is in your Stripe account, refunds are issued from your Stripe dashboard. After refunding, void the card in the Cards section.

Card Validity

Cards are valid for 5 years from the purchase date.
HARDWARE

Physical Products

Setup and owner guides for physical products from this store.

Review Tap Stands

NFC counter stands and cards your customers tap with their phone to leave a Google review — one-time 2-minute setup, no app for your customers, no monthly fees.

In This Guide

Getting Started Getting the Most Reviews Troubleshooting

What Arrived

Your review taps use an NFC chip (NTAG, 13.56MHz) that any modern phone can read. They arrive unprogrammed — a one-time 2-minute setup links each tap to your Google review page. No battery, no Wi-Fi, no charging, ever.

Step 1 — Copy Your Google Review Link

If you manage your listing in Google Business Profile: open business.google.com (or search your own business name on Google while signed in), find the "Ask for reviews" button, and copy the short review link it shows. No Business Profile access? Search your business on Google Maps, tap "Write a review" on your listing, and copy that page's URL instead. Either link works.

Step 2 — Download the Free NFC Tools App

Install "NFC Tools" (free) from the App Store or Google Play. On Android, also make sure NFC is enabled under Settings.

Step 3 — Write the Link to Your Tap

In NFC Tools open the Write tab, tap "Add a record", choose "URL / URI", and paste your review link. Then tap "Write", and hold the top of your phone flat against the review tap until the app confirms the write. That's it — the tap is live. Repeat for each tap in your pack.

Step 4 — Test It

Lock your phone screen off and back on, then hold the phone against the tap like a customer would — your Google review page should open from the notification. Have a coworker with a different phone try it too.

Optional — Lock the Tag

NFC Tools has a "Lock tag" option under Other that permanently prevents anyone from rewriting your tap. Only lock AFTER testing — a locked tag can never be reprogrammed, even by you. Leaving it unlocked is fine for most counters and lets you change the link later.

Place It Where Payment Happens

The best spot is wherever customers naturally pause at the end of a great experience — next to the card reader, on the reception desk, at the host stand. Eye-level and within arm's reach beats a poster on the wall every time.

Have Staff Ask

The tap works best paired with a simple line: "If you enjoyed it, you can tap your phone right here to leave us a review — takes ten seconds." A physical stand makes the ask natural instead of awkward, and the customer posts while the experience is fresh.

Multiple Counters & Locations

Put one at every register and every location — 3-packs and 10-packs exist exactly for this. Write the same review link to all of them so every tap builds the same Google listing, or use a different link per location if each has its own listing.

A Phone Doesn't React

Make sure the phone is unlocked and NFC is on (Androids: Settings > Connections > NFC — iPhones have it always on). Hold the TOP edge of the phone flat against the tap for a full second; thick cases can need a firmer press. Very old phones without NFC can't tap — staff can hand those customers the review link instead.

The Write Failed or Wrote the Wrong Link

As long as you didn't use "Lock tag", just repeat Step 3 with the correct link — taps can be rewritten unlimited times. If a tag was locked with the wrong link, it cannot be changed; contact us through this store.

Cleaning

The taps are waterproof and wipe clean with any surface cleaner — they live happily on restaurant counters and salon desks.

Business Moved or Renamed?

If your Google listing changes, copy the new review link and rewrite your taps with NFC Tools (Step 3) — two minutes, done.

Private AI Box

Your own private AI appliance — a ChatGPT-style assistant, company knowledge base, and team tools, running entirely in your office with no monthly AI fees.

In This Guide

Choosing Your Box Getting Started Using Your Office AI Your Team AI Engines Add-Ons Updates, Backups & Recovery Troubleshooting

AI Box ($4,900)

The right fit for teams of up to about 15 people. It includes every built-in tool — private chat, company knowledge base, team rooms, document generator, contacts and calendar — with unlimited users and no monthly AI fees.

AI Box Pro ($7,500)

Built for teams of 15 to 40 people, or offices with large document archives. It has more memory and storage, so it comfortably serves bigger teams and a larger knowledge base. Same tools, same one-time price model, no monthly AI fees.

Not Sure Which One?

Go by team size: up to about 15 people, choose the AI Box. Around 15 to 40 people, or lots of documents to search, choose the AI Box Pro. Both are one-time purchases with free US shipping and typically arrive within 1–2 weeks.

Plug It In

Connect the box to power and your office network with the included cable. Then open a browser on any device on the same network and go to the address printed on the setup card that came in the box. The AI arrives preloaded — there is nothing to download.

First-Time Setup

A single setup page asks for your company name, an optional custom web address for your team, and your name, email, and a password (at least 8 characters) — this becomes the owner login. Your AI starts on the Swift engine and is ready to use immediately.

Add It to Your Phone

Your office AI is an installable app: open it in your browser and choose Install (or Add to Home Screen) for a one-tap icon that opens straight to it.

Chat

Chat is the home screen — ask anything, like any AI assistant, but it runs on your box in your building. Start new conversations, rename them, and share a conversation with specific roles on your team.

Knowledge — Answers From Your Own Files

Open Knowledge and upload your policies, contracts, and files into folders (PDF, Word, Excel, PowerPoint, text, and CSV, up to 25 MB each). Your team then gets instant answers with sources, drawn from your own documents — uploading, reading, and answering all happen on the box.

Rooms, Create, Contacts & Calendar

Rooms are group chats where a team works with the AI together. Create makes one-click proposals, quotes, and follow-up emails in your company's voice. Contacts is your office directory, and Calendar keeps your team's events — the AI can reference both when it helps you write.

Unlimited Users — No Per-Seat Fees

Everyone in your office can use the box at no extra cost. Open Team, click to add a person, and enter their name and email — they receive a temporary password and choose their own on first login.

Roles & Permissions

Control who sees what with roles: Administrator and Team member are built in, and you can add ready-made Manager, Contributor, Basic user, or Guest roles — or build custom ones. Folders, chats, calendars, and rooms each follow the roles you set; anything with no roles is visible to everyone, so set roles on private material like HR files.

Passwords & Access

Reset anyone's password or disable their access from the Team page. To change your own password, open Your account (your name in the menu) and choose Change Password.

Pick Your Engine

Three engines come preloaded — switch instantly in Settings > AI Engine. Swift gives quick everyday answers, Balanced adds stronger reasoning (right for most offices), and Maximum gives the deepest reasoning and is the only engine that reads images, screenshots, and scans.

Remote Access ($29/mo)

Use your office AI from home or the road through a private, end-to-end encrypted tunnel — nothing exposed to the public internet. Turn it on from the Add-ons menu, sign in once to approve your box, then install the free companion app on any device you want to connect from.

Web Access ($19/mo)

Lets the AI look things up online when you ask. Only the search words ever leave the building — never your documents, chats, or files.

Care Plan ($99/mo)

Keeps software updates and new features coming after your included first year, plus priority support, remote fixes, and box-health monitoring. Without it, your box keeps working forever on the version it has.

Just Purchased an Add-On?

A running box can take up to an hour to notice a new subscription. To apply it right away, open the Add-ons page and click "Just purchased something? Check now" — or restart the box.

Automatic Updates

Your first year of software and security updates is included, installing automatically in the background. The app restarts itself only when idle — a live chat is never cut off. When an update is waiting, anyone who can manage settings sees an Update button in the top bar.

Automatic Backups

The box backs itself up about once a day and keeps the 14 most recent backups, stored on the box itself — nothing goes to the cloud. Need to roll back? Contact support and we'll walk you through a restore.

Power Loss

If the box loses power or restarts, it brings your office AI back up on its own as soon as it boots — there is nothing to do.

Forgot the Admin Password

On the login page choose Forgot password? — the box owner generates a one-time recovery code from their account, then enters it on the box with the admin email and a new password. It is a local reset; nobody outside your office ever holds your password.

Can't Reach the Box

Try its local name or its network address (both shown in Settings > Web address), and make sure your device is on the same Wi-Fi. A restart of the box clears most one-off issues.

The AI Can't Read an Image

Only the Maximum engine reads images and screenshots — switch to it in Settings > AI Engine. It comes preloaded on your box.

Privacy — Where Your Data Lives

Your documents, questions, and answers are stored and processed on your box, in your building — never sent to any cloud AI company. Only a tiny license and version check ever leaves the box; never document contents, chats, or anything your team types.

Still Stuck?

Setup support is included with your box. Reply to any of your order emails or use the contact option on this store and we'll get you sorted.